Net Promoter Score: An Overview

Introduced in Fred Reichheld Bain's article "one number you need to grow" in the 2003 Harvard Business Review, Net Promoter Score (NPS) is a management tool that serves as an avenue of gauging customer satisfaction and patronage. The major aim of this tool is to measure the loyalty of the [...]

By |2019-02-13T08:30:34+00:00November 27th, 2018||0 Comments

Writing a Great Employee Satisfaction Survey

Writing a great employee satisfaction survey comes down to knowing what you want to know. This may seem rather simple at first, however, it can sometimes be difficult. Employers often don't know what to ask. Employee satisfaction versus employee engagement First off, if you are writing an employee satisfaction survey, [...]

6 Keys to Writing Great Online Survey Questions

Writing great online survey questions may seem easy, but it’s also easy to make mistakes and end up not gathering the data that you really need. There’s no point in going to the trouble of developing and deploying a survey, only to find that it doesn’t provide the answers you [...]

By |2019-02-13T08:38:10+00:00November 14th, 2016||0 Comments