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How to Promote the Business Using Customer Centricity

How to Promote Business Using Customer Centricity For many decades now, businesses have all sang from the same hymnal when it came to putting customers first. We’ve all heard the songs: We only succeed when you do…The customer is always right…The customer comes first… And on and on and on [...]

By |2018-12-07T08:36:27+00:00December 10th, 2018||0 Comments

How Purpose Rather Than Function Should Drive your Customer Service Culture

How Purpose Rather Than Function Should Drive your Customer Service Culture The competition for quality employees is stiff, and expected to become even more challenging in the years to come. Global competition demands it! Each company must turn its attention away from the traditional approach to customer service and look [...]

By |2018-11-23T15:19:26+00:00November 23rd, 2018||0 Comments

The importance of empathy in online surveys

The importance of empathy in online surveys There is an important element that is often overlooked when writing survey questions. That element is empathy. The importance of empathy in online surveys is vital to getting the honest and reliable responses that provide you with the information you need. What do [...]

By |2018-10-20T18:48:28+00:00February 6th, 2017|, |0 Comments

Overcoming barriers to customer satisfaction

Overcoming barriers to customer satisfaction Overcoming barriers to customer satisfaction is critical, particularly since all companies are in one of two positions regarding customer satisfaction. They either improve customer satisfaction by integrating customer feedback into day to day operations, or they don't. Even though it is certainly important know what [...]

By |2018-10-20T18:49:30+00:00January 24th, 2017|, |0 Comments

Tips on keeping customer loyalty

Modern business finds itself in a completely unique situation. It’s gone global and yet it seems like it’s existing in a small town, where everybody talks to everybody and where generating customer loyalty is the only way to stay in business long term. The same technology that enables a business [...]

By |2018-01-08T13:26:29+00:00September 13th, 2016||0 Comments