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How to Promote the Business Using Customer Centricity

How to Promote Business Using Customer Centricity For many decades now, businesses have all sang from the same hymnal when it came to putting customers first. We’ve all heard the songs: We only succeed when you do…The customer is always right…The customer comes first… And on and on and on [...]

By |2018-12-07T08:36:27+00:00December 10th, 2018||0 Comments

How to get truthful answers to your customer satisfaction survey

HOW TO GET TRUTHFUL ANSWERS TO YOUR CUSTOMER SATISFACTION SURVEY Running a business can prove to be a very tasking job. You are running the day to day operations as well as managing staff and marketing. Another important element is getting customer feedback to continually improve your business practices.  Getting feedback [...]

By |2018-12-04T16:07:58+00:00December 4th, 2018||0 Comments

How Purpose Rather Than Function Should Drive your Customer Service Culture

How Purpose Rather Than Function Should Drive your Customer Service Culture The competition for quality employees is stiff, and expected to become even more challenging in the years to come. Global competition demands it! Each company must turn its attention away from the traditional approach to customer service and look [...]

By |2018-11-23T15:19:26+00:00November 23rd, 2018||0 Comments

The importance of empathy in online surveys

The importance of empathy in online surveys There is an important element that is often overlooked when writing survey questions. That element is empathy. The importance of empathy in online surveys is vital to getting the honest and reliable responses that provide you with the information you need. What do [...]

By |2018-10-20T18:48:28+00:00February 6th, 2017|, |0 Comments

The key to customer satisfaction in modern enterprise

Technology is changing the marketing landscape and immediacy of customer satisfaction as never before. The difference between today and yesterday is that previous technologies like radio and television were extensions of the existing means of communication, including newspapers and magazines. In a sense, they were simply taking technology to the [...]

By |2018-01-08T13:26:28+00:00October 4th, 2016||0 Comments

Different types of customers

Most of us have had the experience of standing in line at the checkout and knowing the customer ahead of us is going to be trouble. There are all sorts of indications, from body language to the way they communicate, to the people around them. Sure enough, the trouble starts [...]

By |2018-01-08T13:26:29+00:00March 25th, 2015|, |0 Comments