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4 Ways To Stand Out With Customer Experience

In order to make your business wow the crowd, you need to put yourself in the shoes of the customer with something called “customer experience (CX).” I know what you’re thinking, “UX, CX, what’s next?” Well, the fact alone that we’re talking about experiences shows how dire the need for [...]

By |2019-02-19T14:50:51+00:00March 20th, 2019||0 Comments

Why Customer Satisfaction Is Critical To Your Business

2019 is becoming the year of laser focus on customer experience and satisfaction. Without decent customer satisfaction, people are not going to give your business a chance. They will pass it by, and they will invest in your competition. The sooner you face the issues that are impeding customer satisfaction, [...]

By |2019-02-19T11:39:40+00:00March 15th, 2019||0 Comments

The Complete Guide to Customer Feedback Surveys

There are a lot of materials out there that will advise you about various ways to multiply the response rate of your surveys. However, this right here is a guide that will help you identify the best ways to enhance the quality of the responses you will get from the [...]

By |2019-01-18T14:26:54+00:00January 15th, 2019||0 Comments

10 Excellent Customer Satisfaction Survey Examples

Any service or product that is created is done with the sole purpose of meeting the needs of customers. Hence, it is safe to say that the success of your product or service is dependent on your ability to ensure that your customers are satisfied with your product/services at [...]

By |2019-01-18T14:27:14+00:00January 9th, 2019||0 Comments

Using Surveys to Measure and Track Customer Satisfaction

In business, it has always been important to maintain a handle on the level of satisfaction your customers have with your business. For many businesses, however, this had long been an informal form of measurement that relied on hastily constructed promotional surveys or other systems that relied on anecdotal reports. [...]

By |2019-01-18T14:27:34+00:00December 17th, 2018||0 Comments

How to Measure Customer Satisfaction

­­­ Measuring customer satisfaction has always been something difficult due to several reasons, but the most common one is that most customers tend to keep quiet when they love the product or service they purchased. So, only those customers that have complaints feel it’s necessary for them to reach out [...]

By |2019-02-13T08:33:29+00:00February 12th, 2017||0 Comments

The Basics of Customer Satisfaction

The basics of customer satisfaction The ultimate achievement in branding is when a particular brand becomes synonymous with the product itself. Two of the most successful brand labels in history are Coca Cola and McDonalds. Everyone knows that Coke refers to a particular type of soft drink and Maccas and their golden [...]

By |2019-02-13T08:36:33+00:00December 20th, 2016||0 Comments

What is customer satisfaction?

These two words are not new but will determine the success or failure of any business, of any size, in any industry. So what is customer satisfaction? Customer satisfaction is a measure of how products or services supplied by a business meet or exceed customer expectation. The definition of customer [...]

By |2018-01-08T13:26:29+00:00May 13th, 2015|, |0 Comments