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6 Ways to show your customers some love this Valentine’s Day

Valentine's Day is just around the corner, and it's the perfect time to show your customers just how much you appreciate them. So, here's 6 ways to show your customers some love February 14th! 1. Send your customers a personal, handwritten note Handwritten notes are such a rarity these days, [...]

By |2019-02-05T12:17:43+00:00February 5th, 2019||0 Comments

The Benefits of Fan Engagement

­­­ The world of sports has experienced an overwhelming growth in participation of fans and members in fantasy leagues, video games, and other forms of sports. Fan and member involvement have been a critical segment of the growth happening in the sports world. Just like in our businesses, customer satisfaction [...]

By |2019-01-18T14:35:05+00:00January 28th, 2019||0 Comments

How to Promote the Business Using Customer Centricity

 For many decades now, businesses have all sang the same tune when it came to putting customers first. We’ve all heard the songs: We only succeed when you do…The customer is always right…The customer comes first… And on and on it went. It’s often seemed as though there was no [...]

By |2019-01-18T14:27:41+00:00December 10th, 2018||0 Comments

How Purpose Rather Than Function Should Drive your Customer Service Culture

The competition for quality employees is stiff, and expected to become even more challenging in the years to come. Global competition demands it! Each company must turn its attention away from the traditional approach to customer service and look toward the development of a truly customer-centric customer service culture. Only [...]

By |2019-01-18T14:29:28+00:00November 23rd, 2018||0 Comments

The key to customer satisfaction in modern enterprise

Technology is changing the marketing landscape and immediacy of customer satisfaction as never before. The difference between today and yesterday is that previous technologies like radio and television were extensions of the existing means of communication, including newspapers and magazines. In a sense, they were simply taking technology to the [...]

By |2018-01-08T13:26:28+00:00October 4th, 2016||0 Comments

How to build a customer centric culture

For many decades now, businesses have pretty much all sang from the same hymn booka when it came to putting customers first. We’ve all heard the songs: We only succeed when you do…The customer is always right…The customer comes first… And on and on and on it went. It’s often [...]

By |2018-01-08T13:26:29+00:00February 21st, 2016||0 Comments