Net Promoter Score: An Overview

Introduced in Fred Reichheld Bain's article "one number you need to grow" in the 2003 Harvard Business Review, Net Promoter Score (NPS) is a management tool that serves as an avenue of gauging customer satisfaction and patronage. The major aim of this tool is to measure the loyalty of the [...]

By |2019-02-13T08:30:34+00:00November 27th, 2018||0 Comments

Five customer service skills every employee should have

Customer service in the digital age is becoming more important than ever. This is because competition traditionally becomes more cut throat as prices rise and people are less inclined to part with their money. It isn’t always possible to beat the competition on price or even on like for like [...]

By |2018-01-08T13:26:29+00:00April 21st, 2015||0 Comments