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The Complete Guide to Customer Feedback Surveys

There are a lot of materials out there that will advise you about various ways to multiply the response rate of your surveys. However, this right here is a guide that will help you identify the best ways to enhance the quality of the responses you will get from the [...]

By |2019-01-18T14:26:54+00:00January 15th, 2019||0 Comments

How to Get Truthful Answers to your Customer Satisfaction Survey

Running a business can prove to be a very tasking job. You are running the day to day operations as well as managing staff and marketing. Another important element is getting customer feedback to continually improve your business practices.  Getting feedback from your customers may be gotten in various ways. One [...]

By |2019-02-13T08:30:20+00:00December 4th, 2018||0 Comments

How to Measure Customer Satisfaction

­­­ Measuring customer satisfaction has always been something difficult due to several reasons, but the most common one is that most customers tend to keep quiet when they love the product or service they purchased. So, only those customers that have complaints feel it’s necessary for them to reach out [...]

By |2019-02-13T08:33:29+00:00February 12th, 2017||0 Comments

The Importance of Empathy in Online Surveys

There is an important element that is often overlooked when writing survey questions. That element is empathy. The importance of empathy in online surveys is vital to getting the honest and reliable responses that provide you with the information you need. What do your customers actually think? You must be [...]

By |2019-02-13T08:33:42+00:00February 6th, 2017|, |0 Comments

10 Tips for a Great Survey

When building a survey, the number one thing to consider is your audience. Keeping your audience engaged is a fail-proof design for successful survey writing. Remember you’ve only got about 30 seconds to engage them so make sure your questions are not only clear, concise and thoughtfully formulated but also [...]

By |2018-01-08T13:26:29+00:00March 21st, 2016|, , |0 Comments