fbpx

How to get truthful answers to your customer satisfaction survey

HOW TO GET TRUTHFUL ANSWERS TO YOUR CUSTOMER SATISFACTION SURVEY Running a business can prove to be a very tasking job. You are running the day to day operations as well as managing staff and marketing. Another important element is getting customer feedback to continually improve your business practices.  Getting feedback [...]

By |2018-12-04T16:07:58+00:00December 4th, 2018||0 Comments

Net Promoter Score: An overview

Net Promoter Score: An overview Introduced in Fred Reichheld Bain's article "one number you need to grow" in the 2003 Harvard Business Review, Net Promoter Score (NPS) is a management tool that serves as an avenue of gauging customer satisfaction and patronage. The major aim of this tool is to [...]

By |2018-12-04T13:16:36+00:00November 27th, 2018||0 Comments

Understanding the Net Promoter Score

Understanding the Net Promoter Score There is some confusion about what a net promoter score® actually is. Some people consider it to be the percentage of customers who would happily and willingly promote a particular company. This isn’t actually the case. The net promoter score isn’t a percentage, it’s an [...]

By |2018-11-20T13:45:42+00:00September 26th, 2016||0 Comments

How to respond to customer feedback

Pressure is much greater on the modern executive than it was only a generation ago. The ongoing decrease in the value of money has forced business to concentrate more and more on profit, as more and more money is required to purchase less and less. Constant inflation requires that businesses [...]

By |2018-01-08T13:26:30+00:00March 18th, 2015||0 Comments

Getting the most out of customer feedback

The World is fast becoming a village. People you don’t know now have more ability to affect you than ever before, and more ability to affect your company as well. There was a time, not that long ago, when there was such a person as the traveling con artist. He [...]

By |2018-01-08T13:27:17+00:00February 10th, 2015|, |0 Comments