How Employee Engagement Leads to Customer Loyalty

Companies spend billions each year attempting to increase customer loyalty.  There are surveys, special deals and rewards programs all intended to keep customers loyal.  And while much of this works at least to some extent, a lot of it could be considered wasted energy.  After all, how many rewards programs [...]

By |2019-02-13T08:32:44+00:00February 28th, 2017|, , |0 Comments

The Importance of Empathy in Online Surveys

There is an important element that is often overlooked when writing survey questions. That element is empathy. The importance of empathy in online surveys is vital to getting the honest and reliable responses that provide you with the information you need. What do your customers actually think? You must be [...]

By |2019-02-13T08:33:42+00:00February 6th, 2017|, |0 Comments

Writing a Great Employee Satisfaction Survey

Writing a great employee satisfaction survey comes down to knowing what you want to know. This may seem rather simple at first, however, it can sometimes be difficult. Employers often don't know what to ask. Employee satisfaction versus employee engagement First off, if you are writing an employee satisfaction survey, [...]

Survey Rating Questions vs Ranking Questions

The terms, rating and ranking, often get confused when referring to survey questions.  The reason for this is that both types of survey questions are generally multiple choice.  The best way to distinguish between the two is to understand what the different types of questions are looking for. So here [...]

By |2019-02-13T08:38:31+00:00November 9th, 2016|, , |0 Comments

Anonymous Employee Surveys – Good or Bad?

An employee survey can provide business with great insights into employee satisfaction, engagement, as well as feedback on organisational changes among other things. With so many outlets for people to share their thoughts and opinions - Facebook, Twitter as well as phone calls and catch ups with friends and family - [...]

By |2018-01-08T13:26:29+00:00September 15th, 2016|, |0 Comments

Improve employee engagement by engaging employees

One of the biggest problems that managers have is balancing the need for control with the need to inspire. It's one thing to get compliance with management directives and quite another to get enthusiastic cooperation. That's where employee engagement comes in. Being right is one of the best ways to [...]

By |2018-01-08T13:26:29+00:00August 26th, 2016|, |0 Comments

10 Tips for a Great Survey

When building a survey, the number one thing to consider is your audience. Keeping your audience engaged is a fail-proof design for successful survey writing. Remember you’ve only got about 30 seconds to engage them so make sure your questions are not only clear, concise and thoughtfully formulated but also [...]

By |2018-01-08T13:26:29+00:00March 21st, 2016|, , |0 Comments

Getting the most out of customer feedback

The World is fast becoming a village. People you don’t know now have more ability to affect you than ever before, and more ability to affect your company as well. There was a time, not that long ago, when there was such a person as the traveling con artist. He [...]

By |2018-01-08T13:27:17+00:00February 10th, 2015|, |0 Comments