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Blog2018-10-19T06:10:19+00:00

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How to Promote the Business Using Customer Centricity

How to Promote Business Using Customer Centricity For many decades now, businesses have all sang from the same hymnal when it came to putting customers first. We’ve all heard the songs: We only succeed when you do…The customer is always right…The customer comes first… And on and on and on [...]

How to get truthful answers to your customer satisfaction survey

HOW TO GET TRUTHFUL ANSWERS TO YOUR CUSTOMER SATISFACTION SURVEY Running a business can prove to be a very tasking job. You are running the day to day operations as well as managing staff and marketing. Another important element is getting customer feedback to continually improve your business practices.  Getting feedback [...]

Net Promoter Score: An overview

Net Promoter Score: An overview Introduced in Fred Reichheld Bain's article "one number you need to grow" in the 2003 Harvard Business Review, Net Promoter Score (NPS) is a management tool that serves as an avenue of gauging customer satisfaction and patronage. The major aim of this tool is to [...]

How Purpose Rather Than Function Should Drive your Customer Service Culture

How Purpose Rather Than Function Should Drive your Customer Service Culture The competition for quality employees is stiff, and expected to become even more challenging in the years to come. Global competition demands it! Each company must turn its attention away from the traditional approach to customer service and look [...]

Breaking News: Ezisay change of ownership brings fresh energy and increased resources

Breaking News: Ezisay change of ownership brings fresh energy and increased resources It is with great excitement that I formally announce that ProMark Business Developments has acquired ownership of online customer satisfaction survey business, Ezisay. Over the course of many years, founders Rick Buscombe and Grant Bidois have built Ezisay [...]

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The right way to answer customer service questions

The right way to answer customer service questions Customer service often means answering a customers questions and no matter how these questions are conveyed, whether electronically or in person, there are certain principles that must be followed to ensure both good customer service and customer satisfaction. These principles are: 1. [...]

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